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Bethesda’s customer support has been replying to individual Starfield players on Steam who have left negative reviews.
Despite the sci-fi RPG becoming a massive success in terms of sales for the studio and quickly becoming its biggest-ever game launch, the game has still received plenty of criticism.
Three months after its launch, Starfield is currently sitting at a ‘Mixed’ review score on Steam and, as flagged by user JuiceHead on Twitter (via Eurogamer), Bethesda has been responding to negative reviews in an attempt to convince players to give the game another chance.
Responding to a player who called the game “generic” and “boring”, Bethesda said, “You can fly, you can shoot, you can mine, you can loot! Starfield is an RPG with hundreds of hours of quests to complete and characters to meet. Most quests will also vary on your character’s skills and decisions, massively changing the outcome of your playthrough.
“Try creating different characters with backgrounds and characteristics that clash or are oppositive of your previous character. You will feel like you are playing a totally different game…”
It seems that the support team has been responding to negative reviews throughout November, with the latest post being sent earlier today (November 28). Another user commented on the game’s abundance of loading screens – a common feature for Bethesda titles – and how it happens in almost every instance you need to travel from different points in the game.
To this, the support team said that it was sorry that the player was disappointed by the number of loading screens, but asked the player to “just consider the amount of data for the expansive gameplay that is procedurally generated to load flawlessly in under 3 seconds. We believe that shortcoming will not hinder our players from getting lost in the world we created.”
There are a number of other posts with negative reviews, and while they aren’t hitting back at the players for their opinions, it’s unusual for a big studio like Bethesda to be so forthcoming with their responses to criticism, especially in this format.
PC Gamer has also pointed out that Bethesda has pulled a similar tactic before with Fallout 76 – a mediocre game with garnered criticism when it launched in 2018 – and to this day is still responding to negative reviews on Steam.
Elsewhere, Starfield finally added Nvidia DLSS support for PC with its latest patch.
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